![]() If for any reason you are not completely satisfied, your chair will be taken back for refund. 27" W x 21.75 - 24.75" D x 38.5 - 43.5" HĪll our chairs are backed by our 30 day No-risk, hassle-free return policy.Only the above features will be included.Armless Height-adjustable arms Height-, depth-, width- and pivot-adjustable arms Surface Materials Frame. Optional ottoman/table Adjustable lumbar support Arm Options. The Leather being offered as an upgrade is a low grade bonded leather.Īvailable in a variety of color fabrics. Available as chair, stool, WorkLounge, or LeapPlus Leap Plus offers the same benefits, aesthetic appeal, and functionality of Leap with support for users up to 500 lbs. Variable Back Stop The variable back stop allows you set the recline angle of the back. So you'll receive just the right amount of recline support. Fritz, 33 Steelcase Design and Engineering : Leap Chair, 112 Steelcase. Upper Back Force Upper back force control enables you to set the amount of "push back" that you desire as you recline, regardless of body size. 83 Vogtherr, Burkhard : Spin Chairs, 128 Opsvik, Peter : Capisco Chair. Lower Back Firmness Lower back firmness control enables you to set a constant amount of firmness to help maintain your lower spine's natural curve. Height Adjustable arms, adjustable up and down so you can find a natural position that comfortably supports the wrists, forearms, shoulders and neck. A 5" range of adjust ability (15"H to 20"H from floor). Thermal Comfort Thanks to slats in both its back and seat, and the special foam it uses, the Leap chair offers excellent "breathability." It effectively controls a balance of heat and moisture so you stay comfortable. This encourages more varied postures so there's less static load on the spine. With its Natural Glide System As you recline: the seat glides forward so you can recline without leaving your Vision and Reach Zone, so you stay oriented to your work. This can reduce the chance of lower back sag and a hunched posture, which may weaken disc walls, stress back ligaments and cause deterioration of the spine. If not for the service, I would have recommended shopping with Steelcase.The Leap chair by Steelcase has a back that changes shape to support the entire spine. I ordered the Steelcase Leap v2 and it is a big improvement from my worn down brandless chair. It went terribly downhill when they responded to my complaint with the 'news' and didn't even acknowledge what I wrote in that email. For me, I was happy waiting as long as I received communication (albeit false communication). This is the first public review I've made towards any organisation. If anything, I have a strong feeling that any other company that prizes themself for 'creating great experiences' would've provided some form of compensation in response to this mishap. It also seems that Steelcase needs to improve their customer service - regardless of whether the customer/company/contractor is at fault, you need to at least acknowledge the customer's concern/misfortune. ![]() It seems that Steelcase isn't on top of the entire supply chain, because they would've have noticed the issue if they didn't handball the chair to the third party warehouse that was allegedly meant to contact me. The person I spoke to understood my situation and explained there was miscommunication between Steelcase and third party warehouse. Phoned Steelcase to discuss my experience. Waited an hour for warehouse staff to contact Steelcase, find if there were any spares available and then assemble it. Went to the warehouse, chair was not ready for me to pickup. Representative also stated that the order was ready to pick up back in June 2021. Received a response more than a month later, representative simply apologised for the delayed response and did not acknowledge my situation. I requested for a definite pick-up date otherwise to issue a refund. I sent an email to Steelcase late November with my formal complaint along with supporting evidence. Received emails on June, July and October stating that the order has been delayed due to COVID. Was told that someone will get in touch to organise pick-up Placed an order for a chair on June 2021 as my current chair was visibly wearing away. Waited >1 month for a response to my complaint. Steelcase didn't proactively follow up on this issue and contact me. Waited 7 months to receive my chair due to miscommunication between Steelcase and third party warehouse. This is a review on the customer service provided by Steelcase.
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